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Job Title: Play Guide
Location: Huntington Children’s Museum
Position Type: Part-time, 15-21 hours/week
Salary: $15/hour
The Huntington Children’s Museum is seeking an enthusiastic individual to join our team as a Play Guide. This position is pivotal in providing a warm and welcoming atmosphere for all guests. As the primary point of contact, Play Guides perform a crucial role in creating a positive first impression and ensuring a memorable experience for guests.
Responsibilities
- Greet and check in visitors as they enter the museum, collect payments, and instruct visitors on museum protocol while they are visiting
- Promote learning through play
- Monitor and maintain cleanliness and organization of the front desk, play areas, and restrooms.
- Engage with guests to provide information about exhibits, events, and activities.
- Foster a customer-oriented approach by actively listening to guest feedback and striving to exceed their expectations.
- Collaborate with other team members to ensure a seamless guest experience throughout the museum.
- Collect guest information, encourage enrollment in the membership program, and sign up visitors from the Museum’s email newsletter.
- Facilitate sales in the museum store and restock merchandise as needed
- Balance cash register daily
Qualifications
- Strong communication skills, both verbal and written.
- Cash handling and basic computer skills
- Flexibility to work on special projects during slow times
- Highly perceptive and disciplined, able to anticipate and address guest needs proactively.
- Ability to handle complaints and difficult situations with professionalism and tact.
- Customer-oriented mindset with a genuine desire to create a positive experience for all visitors.
- Experience in working with both families and young children.
- Must be able to work a flexible schedule, including weekends and holidays.
Working Conditions
- Standard office environment (Working at a desk and computer throughout the workday, including repetitive keyboard use)
- Frequent to constant standing and walking throughout the workday
- Occasional climbing of step stools and ladders
- Must be able to lift, push, and pull up to 25 lbs
- Moderate noise levels
Background Checks
A criminal history background check will be required.
Equal Opportunity Employer
The Huntington Children’s Museum, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The Museum is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Interested in joining our team? Please submit resumes to Raine Klover at rklover@hcmkids.org.
- Perform additional duties and tasks as required or assigned.
Check back soon!
